1.0 Definitions and Interpretations
1.1 "These Conditions" means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the client and the service provider; Terms/Conditions apply to all services provided by Premier Cars and Couriers.
2.1 The client shall purchase the service in accordance with any quotation, or offer from the
service provider which is accepted by the client
2.2 The client accepts these terms & conditions by placing a reservation booking with the
service provider either via the web or, by telephone, or by any representative agent.
2.3 The contract will be subject to these conditions. The service provider reserves the right to
revise these terms & conditions at any time without prior notice & at its sole discretion. Any
revised terms and conditions will be posted on the service provider's web site and will come
into effect immediately.
2.4 No reservation submitted by the client shall be deemed to be accepted by the service
provider unless and until confirmed in writing by email, telephone or otherwise by an
authorised representative of the provider.
2.5 The specification for the services shall be those set out in the service provider's sales
documentation unless varied expressly in the client’s reservation (if accepted by the service
provider). The service will only be supplied as stated in the service provider's price list.
Reservations received other than these will be adjusted accordingly. Illustrations,
photographs or descriptions whether in the website, brochures, price lists or other documents
issued by the provider, are intended as a guide only and the contents shall not be binding on
the service provider.
2.6 The Provider reserves the right to make any changes in the specification of the services
which are required to conform with any applicable safety or other statutory or regulatory
requirements or, where the services are to be supplied to the service provider's specification,
which do not materially affect their performance.
2.7 Sub-contracting companies are not authorised to make any representations or claims
concerning the service unless confirmed by the service provider in writing by email,
telephone or otherwise. In entering into the contract the client acknowledges that it does not
rely on and waives any claim for beach of any such representations, which are not so
2.8 No variation to these conditions shall be binding unless agreed in writing by email,
telephone or otherwise between the authorised representative of the client and the service
2.9 Sales literature, price lists and other documents issued by the service provider in relation
to the service are subject to alteration without notice.
2.10 Any typographical, clerical or accidental errors or omissions in any sales literature,
quotation, price list, acceptance of offer, invoice or other document or information issued by
the service provider shall be subject to correction without any liability on the part of the
2.11 The price of the Service shall be the price listed in the Service Provider's published price
list current at the date of acceptance of the passenger’s reservation or such other price as may
be agreed in writing by the service provider and the client.
2.12 Where the service provider has quoted a price for the service other than in accordance
with the service provider's published price list, the price quoted shall be valid for 24 hours
only or such other time as the service provider may specify.
2.13 The service provider reserves the right, by giving notice to the client at any time before
delivery, to increase the price of the service to reflect any increase in the cost to the service
provider, which is due to any factor beyond the control of the service provider (such as,
without limitation, any foreign exchange fluctuation, currency regulation or alteration of
duties, any change in delivery dates, quantities or specifications for the service which is
requested by the client or any delay caused by any instructions of the client or failure of
the client to give the service provider adequate information or instructions.
2.14 The service provider reserves the right to use the services of contractors or sub-
contractors (herein known as third parties) to provide services to clients. Where appropriate
details i.e. names, addresses of any such third parties will be provided by the service provider
upon any reasonable request and at the discretion of the service provider.
2.15 Reservations made for service on the following dates will be subject to an additional
surcharge on published prices: 24th, 25th, 26th December, 1st January & other days may also
be affected. These prices will be posted on our web site at the time a quotation is requested.
This information is also available when booking through our call centre.
2.16 A maximum time of 20 minutes for address collections & 60 minutes for airport/seaport/
collections will be allocated, whereupon non-contact with clients will classify the reservation
to be a “no show” & will be subject to clauses 3.2 & 4.33
2.17 All credit/debit card payments to the service provider for the provision of service & on
any confirmed reservations made with the service provider directly or indirectly, will result in
a non - refundable, 10% booking fee.(In addition to any cash payment & or discounted price)
3.0 Terms of Carriage
3.1 The service provider's prices are based on clients being ready to travel at the booked
time. Clients must book their airport transfer in accordance with check in times and
guidelines provided by their relevant airline. The Service Provider is not liable for any costs
incurred due to the client not allowing enough time to travel. You as the customer must leave
adequate time for your travel and in doing so you must take into consideration any
unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or
around the area you are due to be picked up, taken to or on route to your destination. We as
Premier Airport Cars have no responsibility or liability for any loss that may occur as a result
of such unforeseen circumstances that we have no control over in the event that the car is late
or the journey time exceeds what was anticipated. any estimated journey time quoted to you
over the phone or via email through our booking lines should be regarded as a suggestion
only and customers must use their own initiative when booking cars.
3.2 All meets apart from airport waiting time are free for the first 5 minutes; thereafter you
will be charged 30p per minute on the entire waiting time. Airports meets: 40 minutes free
waiting time from the time of landing, thereafter you will be charged 30p per minute. (There
is no additional charge for flight delays).
3.3 Fares quoted are flat rates. Any diversions, additional set downs or pickups by the client
will incur a charge dependent on actual distance. Fares quoted that are not booked will have a
validity of 24 hours. Premier Airport Cars reserve the right to alter any prices without prior
notification however any quote/booking confirmed by Premier Airport Cars will remain
3.4 Neither Premier Airport Cars nor any of its contracted or sub-contracted drivers will
accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that
their luggage is loaded/unloaded at all times, if accompanying the luggage on the
journey. Premier Airport Cars & or its contracted or sub-contracted drivers have the right to
refuse any client or to make the journey due to the client having excess luggage which would
result in the vehicle being unsafe whilst in motion.
3.5 Driver may stop for fuel where necessary. This is not a usual code of practice. However
might be relevant considering underlying factors and circumstances of the day. The
Company is under no obligation to compensate for any loss that customer may occur as a
result of the time loss during the refuelling process.
3.6 “Flat fares” quoted for Airport pickups are not inclusive of carpark charges.
3.7 Clients are responsible to pay for the entire car park charge from the point that the driver
enters the terminal and Service Provider does not have any influence or responsibility for the
3.8 In the event a customer wishes to be picked up from an Airport at a particular time rather
than the flight arrival time, he/she must make this clear in the additional information column
provided in the booking engine. They must specify they wish to be picked up whatever hours
they deem necessary after the landing time of the flight. Unless this information is provided,
the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a
breach of this clause will be payable by the customer.
4.0 Cancellations / Cancellation charges
4.1 No reservation which has been accepted by the service provider may be cancelled by
the client except with the agreement in writing, by email, telephone or otherwise of the
service provider and on terms that the client shall indemnify the service provider in full
against all loss (including loss of profit), costs (including the cost of all labour and materials
used), damages, charges and expenses incurred by the service provider as a result of
4.2 Vehicles that are booked by the client that are not suitable for the purpose they have been
booked for, as in clause 3.5 will be subject to clause.
4.3.3. Vehicles that are cancelled by passengers after reservation acceptance by the provider,
may incur an administration charge, if cancelled at short notice.
4.3 Cancellations must be made a minimum of 24 hours prior to the time of booking by:
Telephone on 0207 249 9999 or 0207 254 0000. International customers should call +44 207
249 9999 or +44 207 254 0000. Our call centre is open 24 hours a day.
4.3.1 The provider must be informed about any cancellations at least 24 hours in advance of
the journey, or a cancellation charge will be incurred.
4.3.2 Cancellations made 3 to 24 hours prior to the time of travel will incur a cancellation
charge of £10.
4.3.3 Cancellations up to 3 hours prior to the time of travel will incur a cancellation charge:
100% of quoted price for provision of service.
4.4 All bookings made with the Service Provider are treated as an individual booking. in the
event where a customer decides to change, amend or cancel a journey booked with premier,
must state which booking/s the change, amendment or the cancellation refers to. the company
is not under any obligation to assume any changes you may wish to implement without being
asked to do so.
5.0 General Applications
5.1 The service provider shall not be liable to the client or be deemed to be in breach of the
Contract by reason of any delay in delivery or in performing, or any failure to perform, any of
the service provider's obligations in relation to the service, if the delay or failure was due to
any cause beyond the service provider's reasonable control. Without prejudice to the
generality of the foregoing, the following shall be regarded as causes beyond the service
provider's reasonable control directly or indirectly:-
5.1.1 Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds;
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part
of any governmental, parliamentary or local authority;
5.1.4 Traffic accidents, traffic hold ups, traffic congestion, diversions;
5.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether involving
employees of the service provider or of a third party);
5.1.6 Flight delays, flight cancellations;
5.1.7 Power failure or breakdown in machinery including computer systems.
5.2 Subject as expressly provided in these Conditions, all warranties, conditions or other
terms implied by statute or common law are excluded to the fullest extent permitted by law.
5.3 Except as expressly provided in these Conditions, the service provider shall not be liable
to the passenger by reason of any representation, or any implied warranty, condition or other
term, or any duty at common law or under statute, or under the express terms of the contract,
for any direct or consequential loss or damage sustained by the client (including, without
limitation, loss of profit or indirect or special loss), costs, expenses or other claims for
consequential compensation whatsoever (and whether caused by the negligence of the service
provider, its servants or agents or otherwise) which arise out of or in connection with the
supply of the services.
5.4 If clause 4.2 applies then without prejudice to any other right or remedy available to the
service provider, the service provider shall be entitled to cancel the contract or suspend any
further deliveries under the contract without any liability to the client, and if the Services
have been delivered but not paid for the price shall become immediately due and payable
notwithstanding any previous agreement or arrangement to the contrary.
5.5 The Passenger undertakes to the Provider that:-
5.5.1 the client will regard as confidential the contract and all information obtained by
the client relating to the business and/or products of the service provider and will not use or
disclose to any third party such information without the service provider's prior written
consent provided that this undertaking shall not apply to information which is in the public
domain other than by reason of the clients default;
5.5.2 The client will use all reasonable endeavours to ensure compliance with this condition
by its employees, servants and agents. This condition shall survive the termination of the
6.1 No waiver by the service provider of any breach of the Contract by the client shall be
considered as a waiver of any subsequent breach of the same or any other provision.
6.2 If any provision of these conditions is held by any competent authority to be invalid or
unenforceable in whole or in part the validity of the other provisions of these conditions and
the remainder of the provision in question shall not be affected thereby.
6.3 The Contract shall be governed by the laws of England & Wales.
Additional Terms & Conditions - Account Customers
1.1 The terms and conditions set out herein shall apply between the Company and the party
whose name and address is set out in the Credit/Account Application Form ("the Customer")
and shall apply to the provision of any and all carriage, courier or delivery services ("the
Services") undertaken by the Company for the Customer during the continuance of this
Agreement and any and all other terms, warranties and/or conditions implied by statute
and/or common law and hereby expressly excluded to the fullest extent permitted by law.
2.0 CHANGES TO THE TERMS AND CONDITIONS
2.1 The Company reserves the right to alter or vary these terms and conditions at its absolute
discretion upon giving reasonable notice to the Customer and without prejudice to the
generality or the aforesaid, the Company reserves the right to change the Charges. No
representations made, or variations in, or additions to these terms and conditions or warranty
given by any person acting or purporting to act on behalf of the Company shall have any
force or effect whatsoever unless confirmed in writing by an authorised officer of the
3.0 PAYMENT FOR SERVICES
3.1 It is a condition of this agreement that invoices shall be paid in full within 10 working
days of invoice print date. Should any invoice not be paid within 10 working days any
outstanding invoices shall immediately become due and payable.
3.2 Without prejudice to the Company's rights hereunder, all monies due to the company in
respect of provision of the Services which are not paid by the due date for payment shall bear
interest on the balance of such monies due at the rate of 5% above the Barclays Bank plc.
base rate, until payment is received by the Company in respect thereof.
3.3 The Customer shall not be entitled for any reason to withhold payment of monies due to
the Company and in particular shall not be entitled to do so in circumstances where the
Customer is in dispute with the Company and/or claims money or compensation from the
Company in respect of the Services.
4.0 CREDIT LIMIT
4.1 At any time, the Company may set a limit on the total amount which may be outstanding
as unpaid on the Customer’s account at any one time. The company may in its discretion
refuse to provide the Services in the event of this limit being exceeded.
5.0 ACCOUNT NUMBER
5.1 The customer will be issued with an account number which must be quoted on all
bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility
whatsoever when security account numbers are used by unauthorised personnel and/or for
6.1 The Company does not have insurance for goods or property (of whatsoever nature) in
transit (in transit for other purposes of this clause being from the time the goods or property
are collected by the Company up to and including delivery thereof), and the Customer is
advised to effect such insurance as the Customer deems necessary for the carriage of goods
and/or property by the Company.
7. LIMITATIONS AND EXCLUSIONS
7.1 The Company shall not undertake the carriage or delivery of:-
7.1.1 Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or
in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of
whatever amount or value.
7.1.2 Any goods or property (of whatsoever nature) of an intrinsic value of more than £100
7.1.3 any goods or property of a hazardous, dangerous, inflammable, explosive or noxious
nature, or are illegal to possess under existing English Law, and/or
7.1.4 Any goods or property (of whatsoever nature) which may deteriorate in transit.
UNLESS the Customer has prior to the commencement of the Service in respect of such
goods or property expressly notified the Company as to the nature and value of the same and
a Director of the Company has expressly agreed in writing that the Company shall carry and
deliver the same on such terms and conditions as the Company may reasonably require AND
in the event that the Company undertakes the Service in respect of such goods or property
without first having expressly agreed to do so as aforesaid, the Company shall have no
liability whatsoever for loss or damage to the same however arising.
7.2 The Company shall be entitled to destroy or dispose of goods or property referred to in
clauses 7.1.3 and 7.1.4 in such manner as the Company thinks fit if in the Company's opinion
it is proper to do so and the Company shall account to the Customer for money it receives (if
any) on such destruction or disposal in excess of the costs incurred by the Company in so
disposing of or destroying the goods or property.
7.3 Without prejudice to the provisions of clause 7.1 the Company shall not in any event be
liable directly or indirectly for:-
7.3.1 Consequential loss (whether for loss or profit or otherwise) and/or
7.3.2 Loss, damage and/or breakage to china, glass ceramics or other breakables whether
arising from the acts, omissions or negligence of the Company and/or its employees and/or
agents or arising otherwise howsoever.
7.4 Without prejudice to the generality of clauses 7.1 and 7.3 in particular the Company shall
not be liable for any loss and/or damage arising directly or indirectly from:-
7.4.1 Breakdown, accident, adverse weather conditions, Volcanic Ash Clouds.
7.4.2 Any act or omission on the part of the Customer.
7.4.3 any clause, act or circumstance beyond the control of the Company (including, without
limitation, any strike, (official or not) lock-out or other form of industrial action or labour
dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any
consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared
or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation,
requisition or destruction of or damage to property by or upon the order of or in the name of
any Government or public local authority.)
7.4.4 Inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or
instructions received from the customer and/or
7.4.5 The Company being prevented or hindered from delivering the goods or property
7.5 Without prejudice to the generality and effect of the foregoing provisions of this clause
7.0 the liability of the Company for each delivery or courier service undertaken by the
Company howsoever arising and whether direct or indirect and including but not limited to
liability arising from the acts, omissions or negligence of the Company and/or its employees
and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of:-
7.5.1 £150 or;
7.5.2 The intrinsic value of the goods or property comprised in such delivery or courier
7.6 The provision of clauses 7.3, 7.4, 7.5 and 8.1 apply to liability for loss or damage to
goods or property and do not apply to liability for death or personal injury.
8.1 The Company shall use reasonable endeavours to deliver the Customer and the
Customer's goods or property on time, however time for delivery shall not in any event be of
the essence and the Company makes no warranty that the Customer or Customer's goods or
property shall be delivered within the Customers stipulated time period (if any) and/or within
any time period stated by the Company unless expressly agreed in writing by a Director of a
9.1 Without prejudice to the foregoing provisions of this Agreement the Company shall not in
any event be liable for any loss and/or damage howsoever arising including but not limited to
liability arising from the acts, omissions or negligence of the Company and/or its employees
and/or agents and arising otherwise howsoever unless the Customer has notified the
Company (with reasonable particularity) as to the nature and extent of such loss or damage
within 15 working days of the date upon which the same occurred.
10.1 Without prejudice to the Company's rights hereunder, or arising otherwise howsoever,
the Company reserves the right to exercise a lien over the Customer's goods and/or property
pending payment in full or outstanding invoices.
11.1 This Agreement may be terminated by either party by one month’s notice in writing to
11.2 In the event of the Customer being in breach of any of the terms and/or conditions of
this Agreement the Company shall have the right (without prejudice to any other rights it may
have) to terminate this Agreement, or suspend provision of the Services, or suspend the
Customer's account facility, forthwith and without notice.
12. RESOLUTION OF DISPUTES and GOVERNING LAW
12.1 The parties hereto submit to the exclusive jurisdiction of the Courts of England and
13. ENTIRE AGREEMENT
13.1 This Agreement contains all the terms agreed by the parties regarding the subject matter
hereof and supersedes any prior agreements, understandings or arrangements between them,
whether oral or in writing, and no representation undertaking or promise shall be taken to
have been given or be implied from anything said or written prior to this Agreement except as
expressly set out in this Agreement.
14.1 Any notice to be given by any party to the other under this Agreement shall be
sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or
fax, or telex to the party to be served at its address as set out in this Agreement, or such other
address as it may notify for such purpose and shall be deemed to have been served when so
left or sent by fax or telex or in the case of posting 24 hours after the same was posted. In
proving service by post it shall only be necessary to prove that the communication was
contained in an envelope which was duly posted in accordance
with this clause.
15.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any
time or for any period of time, any term of or any right arising pursuant to this Agreement
shall constitute, and shall not be construed as, a waiver of such term or right and shall in no
way affect the Company's right later to enforce or exercise it.
16.1 The invalidity or unenforceability of any term of, or any right arising pursuant to this
Agreement shall not in any way affect the remaining terms or rights.
17. PROTECTING YOUR SECURITY
You agree that we may use Personal information provided by you in order to conduct
appropriate anti-fraud checks. Personal Information that you providemay be disclosed to a
credit reference, or fraud prevention agency, which may keep a record of that information.